It's the answer you've been looking for!
March 13, 2021

It's the answer you've been looking for!

Amy Lamb | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

  • Much less paper, we were replacing a paper system at first!
  • Much easier for everyone to know the status of a project.
  • Stores customer contact information.
  • I can find out on a supply item: prev order date, cost, qty, etc. + link for reorder.
  • Simple export to Excel allows for easy collection of customer info.
I use monday.com in my business to keep track of current customers and potential customers, the last communication and where they are in the process of getting an order through the system. It is for the most part, intuitive and it is easily customizable to fit most organizational needs. The color coding makes the appearance pleasing and easy to read.
  • I use status to quickly see what is the current priority.
  • I really appreciate the easy sort buttons at the top of the page.
  • Create multiple pages for different things, ex; keep track of supplies & ordering.
  • Easy drag and drop images.
  • You can also store links.
  • I LOVE the email copy pulse.
  • Not the best Kanban view out there, depending on what you're looking for.
  • It's a little bit pricey.
  • Any technical issues I've had are fixed quickly.
I find it easy to use and intuitive. Lots of ways to store data and keep it organized. The automation features add to the power and functionality of this program. You can set up a chain reaction of events to take place automatically. This is fully customizable to fit individual needs.
I've been using monday.com for over 3 years now and the Customer Support has always been quick, friendly and helpful. I'm not sure if I have a dedicated Customer Success Manager, but if I do have one that means I haven't needed support in a long time... and that is a good thing I suppose.
I have had very few problems or issues. There have been a few times where things got glitchy, may have been during a time when monday.com was updating their servers because the problem did not persist for long. When I reached out to support for one instance in particular, the issue was resolved before I needed their help.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

I think Kanban works best for personal scheduling, I don't think that's monday.com's strong suit. But monday.com's list organization and one-click calendar view works great for anything involving lists and keeping them organized and on schedule. Creating a table is easy to do and the form functionality is also a very useful tool.

monday.com Feature Ratings

Task Management
10
Resource Management
10
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
7
Quotes/estimates
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated