Item: monday.com
Rating: 9
Author: Srinivasa Varma

Return on Investment

Easier setup of project boards
Reduction in use of emails with many recipients in an email chain for conversations
Improved agile working abilities

Use Cases and Deployment Scope

We are using Monday.com across organization for NPI, data management workflows and other projects to manage tasks efficiently. The tool gives us very good visibility on the status of a task / project and gives clear accountability & ownership to individual task owners to work in an agile way. The tool is very [easy] to use and we can literally set up a project board in a matter of minutes and get started and build on top using the platform.

Pros and Cons

Ability to setup project boards quickly
Automations to save time on mundane actions in a project board
Effective communication and notifications to execute a task
Logging of actions for traceability

Dashboards are simplistic. Need more functions to build complex graphical visualizations
Need ability to select multiple values of status column in forms and automations
Need ability to use formula columns in automations
Integration with MS teams can be better and permissions for 3rd party app integrations should be regulated to enable better data privacy

Usability

Monday.com is very easy to use. Creating new project boards is fast and onboarding team members to use the tool is very simple. You don't really need a lot of training to use the tool. The automations ability is the key differentiator where you can take away some of the repetitive mundane tasks to save time. It gives good visibility and accountability while managing a project board.

Support Rating

Monday.com has a very strong and responsive support team. Any query you have on the tool, the support team goes above and beyond to help you out with very clear steps using articles, screen recordings and video tutorials. They also go a step further to understand your use case and even suggest other best practices to follow and meet your requirement.

Reliability & Availability

The performance is up to the mark as long as you have decent internet connection. We have gone to extreme cases where we used around 400 automations in a single project board and still able to use without any issue. Overall we never had any major downtime as well. The service is generally reliable.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

Well suited for the following scenarios :
1. Project management where you want to track tasks, progress, etc.
2. Workflow management where we have to prepare or ask something for approvals before performing a certain thing
3. Can be used as a nice service portal to create tickets via forms with details and then execute against the details of ticket

Not suitable for the following :
1. Projects with complex dashboarding requirements
2. Projects with too many levels of sub-tasks

Monday.com project management platform review

Overall Satisfaction with monday.com