Item: monday.com
Rating: 10
Author: Tom Adnan Viken

Use Cases and Deployment Scope

We use monday.com everyday in our organization to help us plan projects, maintain deadlines as well as making sure that we are following up with our costumers. Monday.com has addressed a lot of problems for us. We have noticed a dramatic change in actually knowing if someone has seen a project, and or are currently working on the project. Instead of me sending an email, or having to make a phone call to fill someone in on a project, I can just tag them, they get a notification and an email, and I can see when they have gotten a look at the project, as well as started working on it. It has also made organazing so much easier with the automations. At first we were only planning to use monday to get a more clear and organized picture of what projects we were working on, as well as a better workflow within the projects. However, the more we used it, the more use cases we found for it. Now we are pretty dependand on monday.com for our everyday tasks going smoothly and efficiently.

Pros and Cons

Planning.
Organizing.
Automations.
Notifications.
Sharing.
Ease of use.

The ability to use different kinds of maps within monday.com, or easily add a specific geolocation with coordinates.

Return on Investment

Better inputs on each project. Often we don't even need to tag people, to get them to come with an input. They might see the project, think "I know something about this" and take a quick overview to see if they can add anything.
It has made it easier to troubleshoot. You can go back to your archives and easily see what you did and how it went.
The amount of hours in troubleshooting saved by using monday.com is huge.

Usability

The overall usability of monday.com is absolutely amazing. I remember being a little shocked the first time I realized how powerful it was. It looks so simple and clean. When I started to mess around with the automations and templates, I realized a lot of the functionality is actually up to my imagination. We have ended up using it for a lot more than we initially anticipated. At the beginning it was just going to be a simple tool where we can share and work together on project easily. Now it has evolved in to a massive part of our everyday business. It is hard to explain how helpful it can be, you actually have to see it yourself, in your own company, to see how much of an asset it can be.

Support Rating

I cannot answer this question fully, where we have not needed assistance from the monday.com staff. This just goes to show how easy it is to understand and use. However, what I can say is that whenever there is an update, or they are performing maintenance (downtime is extremely rare) they have been exceptional at distributing the information needed, as well as contact information. They also do not contact you if they do not need to. Which I am a big fan of.

Reliability & Availability

Overall performance is good. The system is clean and simple, easy to run. We have not experienced any performance issues as far as I am aware. In the course of the two years we have been running monday.com, I believe they have had maintenance one time. I did not experience that this affected us.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Ubiquiti Networks UniFi, Microsoft 365 Business Premium, Slack

Likelihood to Recommend

Great for planning projects. Great for easily sharing and working together on a project. Great for keeping up with the status of projects. Great for organizing different boards and different kinds of tasks. Great for having one place to visit to get up to speed on how everything in the organization is flowing. I would say it is less ideal to keep a list of customers in monday.com. Especially if you have over 1000 customers. The search functionality is great, but it just doesn't feel right. Feels like it was not made for that purpose, and that's fine. We never used it to store customers, nor do we plan to.

So easy, so clean, yet so powerful.

Overall Satisfaction with monday.com