monday.com is a great suite of mini apps that keeps my business moving in the right direction
August 08, 2023
monday.com is a great suite of mini apps that keeps my business moving in the right direction
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with monday.com
We use it as the source of truth for all projects, all client queries, all inbound bug requests/ticketing concerns.
We have boards for each client project, of which we use a list-style view predominantly (we find this is the best way to visualize content on monday.com). We also use monday.com for internal wiki, to keep client passwords safely stored and client project information centralised to our organisation.
We've recently also introduced hardware request forms, for HR purposes - where staff members can fill out a simple form if they need to request new equipment for their home office.
We have boards for each client project, of which we use a list-style view predominantly (we find this is the best way to visualize content on monday.com). We also use monday.com for internal wiki, to keep client passwords safely stored and client project information centralised to our organisation.
We've recently also introduced hardware request forms, for HR purposes - where staff members can fill out a simple form if they need to request new equipment for their home office.
- Allows us to track progress of projects on a line by line basis
- Allows all users to see what items they have scheduled for themselves today, tomorrow, etc.
- Allows the Senior Leadership team to gain a very high level view of who is doing what and when it is scheduled to be completed.
- The ability to track time against tasks and sub tasks is not very good. Multiple users cannot track time against one "ticket" at once.
- The speed of the app is sometimes questionable, considering we use it all day and night, it often is as responsive as we'd like it to be.,
- The search leaves a lot to be desired. Often tickets/items are archived so we rely on Searching for items to bring back necessary context, this Search UI doesn't always yield any or accurate results.
- The employees all appreciate monday.com as a platform, and has been widely adopted as a source of truth - resulting in a good "home screen" for all employees, retaining their focus and giving broader perspective to all members of the team
- The clients appreciate monday.com as they can clearly see the lifecycle of their project, which has reduced the amount of client "check in" calls or micro management
- The automations have streamlined some of our workflow/processes which in turn has made some members of the junior/project management team more effective
It is both reliable and we've never experienced any outages or major data loss.
For the majority of time using the app (last three years) we as a unit have all found the Android application to be extremely counter intuitive and border-line useless for most menial day to day tasks. However recently it has a facelift/upgrade, some of the features are now easy to complete however there is still major room for improvement vs some of its competitors such as Asana and Teamwork.
For the majority of time using the app (last three years) we as a unit have all found the Android application to be extremely counter intuitive and border-line useless for most menial day to day tasks. However recently it has a facelift/upgrade, some of the features are now easy to complete however there is still major room for improvement vs some of its competitors such as Asana and Teamwork.
Do you think monday.com delivers good value for the price?
Not sure
Are you happy with monday.com's feature set?
Yes
Did monday.com live up to sales and marketing promises?
Yes
Did implementation of monday.com go as expected?
No
Would you buy monday.com again?
No