Item: monday.com
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use it to organise our internal processes. For example our customer onboarding pipelines are fully organised through monday.com. We also use it for technology inventory management where we can keep track of different assets, communicate around changes to those assets, problems faced etc. In this way it becomes a continuous record of interactions around specific assets.

Pros and Cons

Dynamic inventory management
Inline communication around assets
Management of different pipelines and collaborative tasks

The integrations are sometimes hard to manage
The notification system can get quite unclear

Return on Investment

Faster delivery timings
Reduction in unused/waste resources
Improved communication around deliveries

Usability

I think many things are very useful however the flexibility and dynamic nature of monday.com can sometimes make it complex to work with for simpler use cases. It is really the case that one has to start small and build out simple things and only very gradually add more complex features. I think it would also be quite difficult to handle more structure change management.

Support Rating

It has been okay. We haven't needed much.

Reliability & Availability

It has had good uptime, I think we had two instances where it was down. In general the features we use it for works well and have been stable over time. We have sometimes found it a bit slow but these have typically been passing issues and not something we continuously experienced.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Zenhub, Zendesk Support Suite, Microsoft Visual Studio Code

Likelihood to Recommend

I think for distributed teams with highly dynamic tasks that require a lot of coordination, monday.com can be really good. Especially when there are not strict formatting or setups already defined. It can allow the team to discover the fields and datasets that they require. It may be less appropriate where those processes are already highly specified with specific data sets that are required, since those things will be harder work to model inside the very dynamic interface of monday.com.

Monday.com - flexible, dynamic and sometimes tricky to get right

Overall Satisfaction with monday.com