Item: monday.com
Rating: 10
Author: Urriah Wright

Use Cases and Deployment Scope

My business is a diagnostic genetic testing facility, we are fairly new and growing fast. One of our largest problems is having software to track our multiple projects, patients, and testing. Not only that, but one that is able to grow with our business at the incredible speed we have seen, and not cost hundreds of dollars a PIECE for different portions of the software. monday.com hits every area we needed and teaches us every day other areas to help streamline our work. Their project management is incredible, their board creation is easy, even their automations come with training videos and easy to understand scripts to put into action. The software includes options that others would charge THOUSANDS for, and we still keep learning of better uses of functions every time they send out a new training or how-to video.

Pros and Cons

Project Tracking
Keeping to timelines
Connecting with team members
Automating background processes
Easy to learn
Affordable

Double usage of colors (i.e. if I want two of the same shade of red for two different groups or statuses, but different individual items)
The color green not being restricted to the 'done' effects

Return on Investment

Savings of about 4 hours a week building workflows
Software price savings of THOUSANDS versus what we have seen in the healthcare market
Average training time of two hours from new hire to proficient

Usability

monday.com usability is amazing. For so long, my company has been utilizing excel for every aspect of our work, from building the workflows themselves, to project management and actual actions. monday.com not only combined hundred of our excel sheets into 4 boards, it also came with the training teaching us to do so, AND helped every facet of my company be centralized into one software. This has made managing multiple teams and projects easier than I even thought possible.

Support Rating

We have yet to fully utilize the customer support, however there have been a very small handful of times where the software was experiencing significant issues. monday.com not only contacted me (via text and email) to make me aware of the problem, but also how they were solving it and the timeline they were looking at. As soon as it was corrected, they messaged again to let us know everything was good to go!

Reliability & Availability

Although monday.com has experienced issues, it has never impacted our workflows in a detrimental manner. We know everyday that if monday.com is experiencing an issue, they will let us know about it and have it fixed before the end of our workday.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

monday.com is incredibly well suited for handling multiple projects and, from a supervisory standpoint, managing multiple teams. Ongoing items (like yearlong stuff) are a little less perfected in it's system as you are constantly updating, moving an item, moving it back, and updating dates/timelines endlessly. The subitem blocks do help, but projects where you have one board with multiple statuses and sub-statuses can get overwhelming. I believe a system where the statuses are separate per project, rather than per board, could be effective.

Everyday is Monday(.com)!

Overall Satisfaction with monday.com