Item: monday.com
Rating: 10
Author: Samantha Villareal

Use Cases and Deployment Scope

monday.com is used to streamline our workflow process. It has provided greater visibility to any items that may be 'stuck in the pipeline.' We used to run many reports and have to filter through a ton of data to achieve certain metrics. With monday.com, we have used it to build dashboards full of graphs/charts that provide us with live data instantaneously. Normally there are multiple monday.com tabs open in my browser and this has become a place to house so many of our processes/activities for work.

Pros and Cons

The dashboards you can make are great
The integration between boards and ability to mirror
Customization of automations and it seems like an unlimited amount
The notification adjustments that can be made to fit each users need/want

The feature I'd love is to be able to tab between the boxes/columnswhen you are in the item card view
Also in item card view, being able to print those
Showing the overall total on a graph would be helpful. Right now you have to use one widget for the bar graph and another for the grand total

Return on Investment

Increased accountability by all employees
Less manual entries due to items created from one board onto another
Activity log makes it easier to track progress delays
Live data and dashboards created saves time on running reports. Now we just export to PDF

Usability

Intimidating at first, once you figure out the details of the automations and learn how to use the different column types, it becomes easier each day to navigate through monday.com. It's easy to search for the correct template to use, and you could always just create another one. I feel the search feature, CTRL+B helps navigate between our many boards super easily.

Support Rating

Our assigned Customer Success Manager is great! I reached out with a question/inquiry on the mirroring feature and within a few minutes received a meeting invite to discuss.

Reliability & Availability

Every so often we might run into an issue where one of our custom views is showing blank, just takes a quick refresh and the data is back. Sometimes automations are delayed, but again, takes a quick refresh and it's done. This has little impact to us, it's just shocking when you come across it for the first time. We have not been delayed in running reports, viewing data, or doing work because of this.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Likelihood to Recommend

In my opinion, monday.com can be used in any scenario. Some might take longer to setup the flow/automations, but I feel there is always a possible way to use one of the templates. The only thing I have not used it for is to track spending/build a budget. It doesn't seem as friendly to use with the monday.com templates now.

monday.com Doesn't Make You Feel Like It's A Monday!

Overall Satisfaction with monday.com