Unhappy Netchex Support User
August 29, 2022
Unhappy Netchex Support User
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Netchex
We are a Dealertrack customer and were forced to integrate with Netchex. Netchex/Dealertrack need to work on their integration and perfect the communication between the two programs. Netchex has a decent product, however, they need to beef up their support. Support is only available during regular business hours. Our company works more than just regular business hours and this is an inconvenience.
- Simply support questions are done really well.
- Support needs to be available more times than just normal business hours.
- Tax support is basically non-existent. This seems that it should be TOP NOTCH.
- Some of the functionality of the Netchex program could be tweaked. It is not a keyboard friendly program at all. Must mouse your way through. When the program times out, it takes 2 to 3 screens before it really logs you out.
- When submitting from Netchex to Dealertrack, it would be nice to show the payroll # or payroll date that has been submitted. Currently once you hit submit, the screen reverts back to the last successful payroll submit. This process is just a bit confusing, especially for new users.
- Integration with Dealertrack
- Payroll for the most part is a quicker process.
- The ability to handle many types of tax deductions for our employees. Residential city taxes, local school taxes and workplace city taxes. Dealertrack was very limited in this area.
Do you think Netchex delivers good value for the price?
Not sure
Are you happy with Netchex's feature set?
No
Did Netchex live up to sales and marketing promises?
No
Did implementation of Netchex go as expected?
No
Would you buy Netchex again?
No