Great customer service!
March 30, 2024
Great customer service!
Score 10 out of 10
Vetted Review
Verified User
Software Version
VoIP Phones
Overall Satisfaction with Nextiva Business Phone Service
We just moved to Nextiva from our copper phone lines after the phone company increased our rates to an unbelievable rate per line. The call Quality on Nextiva is far superior to our old phone system and phone lines but it’s the customer service that has been out so outstanding. It took me over 45 minutes to cancel my phone service with the old provider and I’ve never waited to chat or speak to someone on the phone with Nextiva for more than a few seconds. Issues are resolved with one call and the issues have always been my lack of understand something or doing something wrong.
- Call quality
- Excellent customer service
- Great Pricing
- I wish the documentation was better for the phones
- I think they could explain each feature a little better during the sales process
- The mobile app isn’t perfect yet but it’s pretty good.
- First we saved a ton of money each month of the "Phone Company"
- With the App we are never away from the phone and customers don't see our personal cell numbers, we are always calling from the office
- AT&T Business
We are saving a ton of money over the copper lines we had.
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes