Network Collaboration
March 26, 2024

Network Collaboration

Tawana Hoosier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

VoIP Phones

Overall Satisfaction with Nextiva Business Phone Service

[...] uses Nextiva Business Phone Service for our business needs. We network with multiple clients for revenue cycle management, credentialing, and consulting. It was easy to setup and forward their billing calls to our phones for easy convenience for their staff and patients. We also enjoy the easy to use fax service, very convenient with no machine involved! We were experiencing delayed or undelivered faxes in the past and we needed the convenience of a one stop shop. I would differently recommend this company for your phone and fax service!
  • Sending and delivering faxes
  • Easy and self service phone setup
  • Internet based phone service
  • I had a little challenge setting up my phone extensions
  • No missed calls without a report
  • Caller ID with the convenience to save the number
  • Clear phone calls
  • Efficiency with fax service
  • Bvoip
I have used two other internet based phone service providers. One provider constantly had increased fees, there was not set bill range. The other had intermittent call reception. We didn’t port our lines we just chose an 833 and a local number with success.I hadn’t experienced any problems.I would recommend them and I recommend you be honest with your service needs, inform the reps of your pay range, and set a realistic go live date!

Do you think Nextiva Business Phone Service delivers good value for the price?

Yes

Are you happy with Nextiva Business Phone Service's feature set?

Yes

Did Nextiva Business Phone Service live up to sales and marketing promises?

Yes

Did implementation of Nextiva Business Phone Service go as expected?

Yes

Would you buy Nextiva Business Phone Service again?

Yes

I setup my phone service for my office and all the staff. The phone setup was straightforward however, I had an issue with assigning the extensions. I had one of my employees call customer service and the representative was patient and assisted with making sure we understood the process.

Nextiva Business Phone Service Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10