Item: Nextiva
Rating: 10
Author: Aaron Gerchak

Use Cases and Deployment Scope

I use Nextiva auto attendant to route calls for my main line to employees with each employee also having their own individual phone number set up with voicemail. They also provide a fax number for the company for the few times a year it is needed. I use the Yealink phone with Nextiva.

Pros and Cons

Good sales support
Good technical service support
Clear phone calls.

Their web based admin is usable and works well with no glitches but would appreciate a facelift as far as layout.

Return on Investment

Saved time with them getting things set up with knowledgeable staff
Phone service works as it should so I don't lose clients.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Other Software Used

Bigin by Zoho CRM

Likelihood to Recommend

I started with another phone company starting with the letter O. I spent at least 20 hours trying to get their phone service to work properly. They issued me a number that wasn't properly assigned to them. After a month or two I gave up and found Nextiva. Nextiva got everything correct the first time and were upfront with all pricing.

As promised

Software Version

Overall Satisfaction with Nextiva Business Phone Service