Nextiva Business Phone Service - Great Value
April 24, 2024

Nextiva Business Phone Service - Great Value

Tom Shulak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Small Business Phone Service

Overall Satisfaction with Nextiva Business Phone Service

We use Nextiva Business Phone Service for voice and FAX, and we were able to totally eliminate our VOIP phone system which consisted of hardware based equipment. They allow for access via the web or using the app from anywhere. We now have one integrated solution that is easy for everyone to use.
  • Allows for use of voice from multiple devices
  • Has an economical pricing plan
  • They have excellent tech support
  • Some settings needed to be adjusted after porting lines over
  • We will save approximately 50% on our voice/FAX costs
  • Employees can handle voice calls more efficiently
  • Productivity will increase
The Nextiva Business Phone Service interface is easier to use, although 8x8 has more features. The cost for Nextiva Business Phone Service is roughly half of 8x8 and has better onboarding services. Tech support is also better for Nextiva Business Phone Service.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

I would highly recommend Nextiva Business Phone Service for any company looking for flexibility and ease of management of their voice lines. FAX is also covered, but in a separate app. Ideally, I would like to see those integrated, but it's not a big deal.

Nextiva Feature Ratings

User templates
7
Call reports
9
Directory of employee names
9
Call recording
9
Message alerts
9
Instant messaging
8
Mobile app for iOS
8