Problem solved
January 24, 2024

Problem solved

Ediz Yan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with Nextiva VoIP Call Center

Nextiva VoIP Call Center is a great solution for my business. Support is there whenever I need and savings are no brainer. I am very happy that I made decision to choose Nextiva VoIP Call Center. I highly recommend. This will save money and headache. Nextiva VoIP Call Center is there to support you all the way. Customer support are comforting. It allows me to be more organized and helps me to handle busy phone calls in timely manner. It is also very helpful to have option to handle anywhere I am. Company offers different plans based on customer needs and that is comforting and cost saving as well. Nextiva VoIP Call Center is far better and more economic them traditional phone service providers. You are able to add as many lines as you need and their tools are easy understand and set up. They have very responsive support members to help customers quickly. I am glad choosing Nextiva VoIP Call Center. Their voice message and missed caller ID option are also allows you to keep track miss calls or messages. For small business like mine is great tool to have. It is worth every penny and you get great phone system for very reasonable price. They have options and tools for bigger companies but I receive what I need and I am happy with service.
  • Experienced
  • Connection
  • Availability
  • Quick Response
  • No miss calls
  • Organizing app better
  • Needs update but improving
  • Great saving
  • Simple plans to choose

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

They are experts in this space and support are very knowledgeable.

Nextiva Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10