Dialing into Excellence trought Nextiva and its Outstanding Customer Service
January 23, 2024
Dialing into Excellence trought Nextiva and its Outstanding Customer Service
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Nextiva VoIP Call Center
It is not just me, my whole team uses Nextiva as the our communication tool. Every day each member need to get new leads for the company, so the outbounds call need to make for that purpose. We currently have a portfolio of existing customers that need our support with their commercial policies.
- Stable signal for calls
- Customer support trought different channels
- Stand out from competitor that offer the same service
- Provide more training when setting up the system
- Get more features like CMR included in the system
- Expand their service to other countries
- My business has now a team working together with different extension
- We increased our productivity throught the integration of the software
- Fom 100 daily calls, now we overpass the 500
The customer service is the most outstanding point to reference here. I hope Nextiva keeps this way of treating their customers like priority. In that way they guarantee their customers stay with them for a long. In these days knowing the customers´ needs is most important that develop new products or expanding the company.
Do you think Nextiva Contact Center delivers good value for the price?
Yes
Are you happy with Nextiva Contact Center's feature set?
Yes
Did Nextiva Contact Center live up to sales and marketing promises?
Yes
Did implementation of Nextiva Contact Center go as expected?
Yes
Would you buy Nextiva Contact Center again?
Yes