Item: Nextiva Contact Center
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Call center operation to assist daily banking needs. They support individual and business bank account customers monday through saturday. Call center provide clients check their accounts balance, transfer, unlock, password reset, banking product questions, etc. This call center address clients who can't come to the local branches to do their transactions for business need.

Pros and Cons

Availability
Call Quality
Nextiva VoIP Call Center Technical Support
Ease of use

License assignment can be improved for unity product

Return on Investment

Agents can do most of customer support through phone calls
Reports that shows how much incoming calls and help
Remote work

Key Insights

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

Likelihood to Recommend

We been using it for last 5 years and setting up call center was pretty easy comparing to other product out there.
Our agents do not have issues with it.
Only thing I can think of issue is Citrix deployment for unity program. It works but they don't support in its environment.

Nextiva VoIP Call Center works well for our needs

Software Version

Overall Satisfaction with Nextiva VoIP Call Center