Connected Conversations Done Right
February 06, 2024

Connected Conversations Done Right

Alberto Luevano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Nextiva VoIP Call Center

To put it simply: Nextiva VoIP Call Center services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. I find Nextiva VoIP Call Center to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.
  • Customer Support
  • Reliable Services
  • Consistent Innovation
  • Improved user interfaces
  • Improved mobile app support
  • Broader search options for admins
  • Larger call volume
  • Less technical issues or disruptions
  • Faster resolution times

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

Out of all of the third-parties our company works with, Nextiva VoIP Call Center's Support Team is by far the most reponsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support.
From a constructive standpoint: on their admin site, I do, occassionally, find that it's a bit difficult attempting to locate where a phone number or extension is hiding, so I feel there is some room for improvement.
Despite the concerns I've expressed, I find Nextiva VoIP Call Center to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.

Nextiva Contact Center Feature Ratings

Agent dashboard
8
Validate callers
8
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10