NICE CXone Review
July 05, 2021
NICE CXone Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE is being used by the entire organization. We are working in active and receptive contacts, monitoring users, and creating daily reports. It is a practical tool with an interactive layout that helps in controlling customers and the organization.
- Generating panels to verify readied reports.
- User registration control.
- Control of service levels and separation of customer groups.
- Search agents by full name.
- Include more graphics in order to facilitate the view of some reports.
- Easier to bring ready information into the report.
- Increased efficiency
- Faster user addition
Creating vision ready-made reports, [showing the] number of customers in line by resources serving, breaks, total calls for the day and service level information. The impact was positive as I can identify ready-made information in the same report.
Yes - [It replaced] Verisys and Aspect, for the simplicity of information, reports and visualization of users vs. customers.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes