Item: NICE CXone
Rating: 10
Author: Gustavo Alves

Use Cases and Deployment Scope

NICE CXone (formerly NICE inContact) is being used throughout the company, including all departments where contact is needed. We use it to contact customers and carry out our service through it. Through NICE CXone (formerly NICE inContact), we can put the call on hold and other necessary functions.

Pros and Cons

The system layout is very clean and fluid, allowing agility in service.
The connection is clean, has great quality.
It is fast, both to open and to perform tasks.

I don't think it's necessary to enter 55 before the phone, in a way it slows down a bit.
It should have a function that registers our [users] with the department so that we don't need to select each time we make a call.
It should have the function of aligning with our scales the Nice itself to remind us of our breaks.

Return on Investment

I do not have access to the organization's financial cost and benefits list.

Customization

We were able to organize the system to meet our needs. Our access to NICE CXone (formerly NICE inContact) is for customer contact only and scripts are used by notepad.

Usability

Because I really enjoyed the arrival of NICE CXone (formerly NICE inContact). Beats from 10 to 0 for any other integration system. There is no comparison, NICE CXone (formerly NICE inContact) is the best!

Reporting Capabilities

The productivity reports are excellent, I didn't need to customize [them], although I really liked the fact that there was this possibility.

Products Replaced

Not Sure - Verysys

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

NICE CXone (formerly NICE inContact) [...] helps our productivity with its design and fluidity that are great for our service. There are functions that require the protection of our function successfully. [NICE CXone (formerly NICE inContact) is] fast, fluid, beautiful, practical, and in other words perfect. It arrived and brought impact, I am very satisfied with the software.

NICE CXone (formerly NICE inContact) came to make an impact!

Overall Satisfaction with NICE CXone (formerly NICE inContact)