Easy to use and great reporting
June 07, 2021
Easy to use and great reporting
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use this system to keep calls monitored (dropped calls, answering calls, and where the agents are in terms of after call work or on inbound)
This system allows us to see who is available to take a new call or see who is out of adherence. Makes it easier for management and agents to see what's going on
This system allows us to see who is available to take a new call or see who is out of adherence. Makes it easier for management and agents to see what's going on
- One screen view of calls
- Allows us to real-time monitor agents
- Just issues sometimes with it not connecting or reporting in real-time
- It saves time, we can easily check what the agents are doing in order to correct issues with being in the wrong status
We use it mainly for call tracking, we have agents showing status, calls avail, calls lost, times avail.
Not Sure