NICE is nice
June 09, 2021

NICE is nice

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

NICE inContact is being used for us as a phone and tells management what we are working on throughout the day.

Pros

  • Show the time we are in a certain aux
  • Easy navigation
  • Allows to make calls very easily

Cons

  • Everything I seen is very well managed
  • NICE is very well laid out and has a [good] design.
I have never had a problem out of it and compared to other software like NICE, it has been the best for me.
Not Sure
NICE is very well suited when taking call[s as it] allows you to easily navigate through automatic systems with the keypad provided.

NiCE CXone Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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