Item: NICE CXone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

NICE inContact is being used for us as a phone and tells management what we are working on throughout the day.

Pros and Cons

Show the time we are in a certain aux
Easy navigation
Allows to make calls very easily

Everything I seen is very well managed

Return on Investment

NICE is very well laid out and has a [good] design.

Customization

I have not personally customized the platform; however, it was customized for our company which meets our needs and was very well done.

Usability

I have never had a problem out of it and compared to other software like NICE, it has been the best for me.

Reporting Capabilities

It is very good at reporting. It will report real-time what your doing which benefits you. If you are not in the correct phone shift, you can be notified quickly and resolve it quickly.

Products Replaced

Not Sure

Likelihood to Recommend

NICE is very well suited when taking call[s as it] allows you to easily navigate through automatic systems with the keypad provided.

NICE is nice

Overall Satisfaction with NICE CXone (formerly NICE inContact)