Overall sense of ability to utilize this product
June 17, 2021
Overall sense of ability to utilize this product
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use [NICE CXone (formerly NICE inContact)] to answer calls for the Unemployment agency in Oklahoma. It is used across the whole organization. This is the main means of communication besides email and messaging. It is for us to clock in and clock out and using it to answer calls that are incoming. This is a call center agency
- Its a convenient way to communicate
- Its a great way to be able to track calls and time clock
- Its not complicated to use
- Easy access
- The problem of having to get back on it again is a hassle; every 2 hours clock back in again (by going to training and personal and then click training again)
- Its way of communicating
- How it works
- Easy access
- It gives you better sense of security
Honestly it is pretty plain and simple on the end of what we use it for; communicating inbound and outbound and for clocking in and clocking out; lunch and breaks. It allows for an easy access to the needs of the company and the individuals working for them
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes