Item: NICE CXone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

NICE CXone is the program we use daily to get in contact with customers across the US and Canada. We use it in every department and across the entire organization. It has proved to be an amazing communication tool. It is much easier to use than an actual telephone system.

Pros and Cons

You can connect quickly with a customer.
Easy to sign in and out
There is no manual dialing

Sometimes runs slow
Freezes up occasionally
Will not move from one function to another every time.

Return on Investment

Very time efficient
Occasionally lags
Easy to log in and out

Customization

I have not customized the platform at all. I simply use it to call hundreds of customers every single day. It makes my job easier and the jobs of hundreds of employees throughout the company easier. That is a win when it covers these bases.

Usability

I am giving this rating for Nice CXone because this platform is quite user-friendly. It is easy to navigate and get where you need to go with just a few clicks of a button. It is simple even for employees who have never had any experience in this area.

Reporting Capabilities

I asked my manager how she likes using this program for pulling her reports and her overall experience using the reporting capabilities. She loves using it to pull her daily reports. It is easy to gather the information needed to get the job done. Tracking the information needed with these reports is a breeze.

Products Replaced

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

When calling a large number of customers in a short period of time, this program is perfect. It is much faster than individually dialing one person after another. It is a real-time-saver that way and is a great way to multitask. I have not had many issues with the program, so I could not say where it would be less appropriate.

My Nice CXone truly is number One!

Overall Satisfaction with NICE CXone (formerly NICE inContact)