Sales Rep Review
June 25, 2021
Sales Rep Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We all use the NICE CXone dialer as our phone system.
- Gives you the opportunity to answer or reject
- Gives us the chance to review you
- Doesn't hang up with the 1st click
- Glad you moved the accept & reject button down a little to see our timer to answer
- [I feel it] Doesn't ring most of the time if the dialer isn't up on top of your screen
- The dialer used to be in the way of our timer to see
- It logs us out after so long that [I feel it] gets annoying
- I don't like how it doesn't ring between calls if we have calls in queue
- love not having to cold call
I'm not the business owner, but it has given us some challenges as the ones who are taking the calls due to it not ringing sometimes and not showing us the messages
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
No
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes