Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is being used by my organization as a communication platform. It is a communication tool for our organization to receive calls from the public as well as communication between staff. It is being used by our department only. It addresses the fundamental need for a telephone platform for our department.
- It picks up all the calls from all of Los Angeles
- It gives supervisors a way to track staffs' calls and provide quality evaluation
- It provide all kinds of reports
I have customized the software so that the staff's time card report is on my home page for easy access. As an admin supervisor, I need to create all kinds of reports such as overtime reports, staff schedules, teleworking hour verification, etc. NICE CXone provided all the data for me so I don't need to personally ask each staff member for their time.
NICE CXone is an easy-to-use platform with many functionalities. I use it daily for my duty as a supervisor.
NICE CXone is very good at providing the reports you need. If you click the question mark "?" on your top right, it gives us all the instructions we need to learn how to use them. I love the real-time dashboards. It shows me the number of call agents who are available to answer calls. This information is important for call agencies to know and hire the right number of agents to take the calls.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
Did implementation of NICE CXone go as expected?
Would you buy NICE CXone again?
As mentioned, NICE CXone provided a good platform for our organization in terms of receiving phone calls from the public. It also gives phone agents a way to transfer calls to other departments. It also functions as a "time card" where admin can keep track of their working hours.