Useful platform for phone agencies
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is being used by my organization as a communication platform. It is a communication tool for our organization to receive calls from the public as well as communication between staff. It is being used by our department only. It addresses the fundamental need for a telephone platform for our department.
Pros
- It works well (seldom have any issue)
- It is relatively easy to use
- It has different useful functions
Cons
- Forced log out due to laptop sleep mode
- Call coming in need to accept on cellphone and on Max Agent
- Buttons and options are quite small
- It picks up all the calls from all of Los Angeles
- It gives supervisors a way to track staffs' calls and provide quality evaluation
- It provide all kinds of reports
I have customized the software so that the staff's time card report is on my home page for easy access. As an admin supervisor, I need to create all kinds of reports such as overtime reports, staff schedules, teleworking hour verification, etc. NICE CXone provided all the data for me so I don't need to personally ask each staff member for their time.
Not Sure
Do you think NICE CXone Mpower delivers good value for the price?
Yes
Are you happy with NICE CXone Mpower's feature set?
Yes
Did NICE CXone Mpower live up to sales and marketing promises?
Yes
Did implementation of NICE CXone Mpower go as expected?
Yes
Would you buy NICE CXone Mpower again?
Yes
Comments
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