The most efficient outbound calling experience I've used to date!
Updated February 23, 2022

The most efficient outbound calling experience I've used to date!

Joseph Ragusi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

NICE CXone is a system that I (and my coworkers) use for making calls in MAX for reaching out to our prospective donors for a variety of different fundraising campaigns. I find that the way MAX displays names during the dial-out process for outbound calling is quite brilliant, as it allows me to become familiar with the donors and allows me time to practice pronouncing their names before they pick up the phone.

Pros

  • Name displaying
  • Snappy design

Cons

  • Answering machine recognition.
  • Displaying titles (ex. Mr./Mrs.) before call is picked up.
  • High productivity.
  • Efficient call transferring.
  • Convenient call recording.
The simple design of the NICE CXone system of tools is a big reason why it works as efficiently for me and my coworkers as it does. Everything is laid out where you would expect and as such, the training process took me considerably less time to complete than previous systems I've worked with in past roles.
Yes - It most certainly does. In fact, my years of expertise lie in the use of the LiveVox system of outbound tools and NICE CXone is an example of a program that has improved my outbound calling experience in every way there is. I simply could not imagine transitioning to another system than what I'm using now.

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

Yes

Did NiCE CXone Mpower live up to sales and marketing promises?

Yes

Did implementation of NiCE CXone Mpower go as expected?

Yes

Would you buy NiCE CXone Mpower again?

Yes

I find that compared to previous calling systems I've worked within the past (such as LiveVox), NICE CXone has kept me efficient with my minute-to-minute productivity. In a fast-paced environment like mine, it's important to have a system that keeps up with me.

NiCE CXone Mpower Feature Ratings

10.0
Validate callers
10
Outbound response
10
Call forwarding
10
Warm transfer
10
Call scripts
10
Multichannel integration
10
10.0
Recording
10
Live reporting
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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