Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is a time tracking factor for our organization, to know when we clock in and out. If we do not keep track of our timesheets it will not be accurate when it is time to turn them in for payroll. I actually love the fact that they use this product because I am not trying to write my time on paper it's nice to have it kept in one place.
- Don't really use it for calls, not the position that I am in.
- I would like to use the call feature but haven't got the chance to.
- Overall its good.
We don't really use the call app in this position that I am in the company. In the position that I am in we do more the background work trying to find information. We may receive some calls in the future but as of now I have not had the opportunity to use that part of the app.
Because it is easy to use and hope in the future that I will be able to get to use the call feature, as my position may be promoted. We will see as I get more involved in the organization.
Able to keep tracking on calls and what is happening through out the day. If someone is not back from break the supervisor is able to see who is not logged and who has not come back and log them out from their end of the computer.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
One time when I had forgotten about clocking in and I only had like a minute left to clock in. I love the fact that the app is able to keep my password stored so that I wouldn't have to try and remember. so it made the login process easier and faster in those last min situations.