All the nice things about Nice!
January 15, 2022

All the nice things about Nice!

La Donna McNeil | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

NICE CXone is a time tracking factor for our organization, to know when we clock in and out. If we do not keep track of our timesheets it will not be accurate when it is time to turn them in for payroll. I actually love the fact that they use this product because I am not trying to write my time on paper it's nice to have it kept in one place.

Pros

  • Login is easy.
  • Easy time keep.
  • Simple to use.

Cons

  • Password remembrance.
  • Be able to have it on desktop.
  • A place to set an alarm for breaks and things.
  • Don't really use it for calls, not the position that I am in.
  • I would like to use the call feature but haven't got the chance to.
  • Overall its good.
We don't really use the call app in this position that I am in the company. In the position that I am in we do more the background work trying to find information. We may receive some calls in the future but as of now I have not had the opportunity to use that part of the app.
Because it is easy to use and hope in the future that I will be able to get to use the call feature, as my position may be promoted. We will see as I get more involved in the organization.
Able to keep tracking on calls and what is happening through out the day. If someone is not back from break the supervisor is able to see who is not logged and who has not come back and log them out from their end of the computer.
Not Sure

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

One time when I had forgotten about clocking in and I only had like a minute left to clock in. I love the fact that the app is able to keep my password stored so that I wouldn't have to try and remember. so it made the login process easier and faster in those last min situations.

NICE CXone Feature Ratings

10.0
Agent dashboard
10
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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