NICE CXone: the tool for any business
October 27, 2021
NICE CXone: the tool for any business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use NICE CXone to reset other users' passwords, to activate the user when they disable their accounts, as well as follow-through on chats and calls. We handle reset and activation of users through the app for other NICE CXone users in the organization. We verify the queue information and check the reports regarding the chats and calls.
- Reset password.
- Able to perform inbound and outbound calls.
- Check report information.
- Different browser settings.
- To have the layout able to perform changes.
It customized the different KPI so our QA agent can view the performance regarding the service level.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes