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A great platform to enhance productivity
October 29, 2021

A great platform to enhance productivity

DESEAN TYLER | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

We use this for scheduling and all company-related updates. This is updated all in real-time.
  • Efficient
  • Easy platform
  • Very informative updates.
  • Reduce lag
  • Some delays
  • Easier navigation
  • Quick
  • Prompt
  • Detailed
Allows me to have live monitoring sessions.
It's easy to understand and also train on how to use.
I believe it could have a quicker turnaround time with the reporting.

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

I like how we as a company can get updates for all our scheduling and upcoming event all in one place. My only issue is that the navigation could be a little easier to use.

NICE CXone Feature Ratings

8.6
Agent dashboard
8
Validate callers
9
Outbound response
9
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
9
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
8
Multichannel integration
Not Rated
CRM software integration
Not Rated
7.8
Inbound call routing
8
Omnichannel inbound routing
Not Rated
Recording
8
Quality management
8
Call analytics
Not Rated
Historical reporting
8
Live reporting
7
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated