NICE CXone from a limited perspective
October 29, 2021
NICE CXone from a limited perspective
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
It is being used by the department that I work in in particular. It addresses the "projects" that someone in my position is able to work on and not work on. It gives a bit of foresight into the type of work that one may be doing when opening said "project" and all other associated projects with which are being pulled by that number that is queued within NICE CXone.
- Provides simplified information on a project.
- Gives proper notification on a number that is invalid, busy, etc.
- Works well with browsers.
- Works well in conjunction with other 3rd party applications needed to perform daily tasks.
- A better more simplified UI.
- Less crashes while performing duties.
- More accessibility options.
- More personalization options.
- Better logging of calls being made using NICE CXone.
- Basic functionalities.
- Loss of leads.
- Signaling of trends.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes