NICE CXone is very user friendly
November 04, 2021
NICE CXone is very user friendly
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is used by our entire organization. It is used to track log-ins as well as call routing. It allows us to do transfers to different departments with ease as well as track log-in times and how long you've been in certain statuses. It also has audio options that you can choose for hearing a call come in or not hearing a call come in.
- Call routing.
- Tracking login time.
- Audio settings with USB headset.
- Tracking call types.
- I feel NICE CXone could maybe have a section that gives some troubleshooting advice on some of the error messages it displays. They are few and far between but would be nice to have a starting point as to some suggestions to try in resolving the issue.
- That's really the only issue I can think of as I haven't experienced any other issues with using it.
- It works and functions as it should making call routing easy to use.
- It tracks log in times very well for invoicing purposes.
- It doesnt have alot of downtime when errors occur.
The fact that it can be personalized makes it easier for the entire organization to find the information needed quickly to access while on calls.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes