How NICE CXone is more for those who work from home than in the field.
November 04, 2021
How NICE CXone is more for those who work from home than in the field.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
[NICE CXone] to my knowledge is used across the country within our corporation to manage and answer our customer's calls, This is partnered along with a phone system Called Ring Central. It calculates the stats of what you're doing and how long you are available and how long it takes to help a customer.
- Stats
- Disposition Selection
- Recorded Calls
- Dropped calls
- Static in the ear
- Make it easier for people that aren't tech savvy.
- Customer complaints of wait times.
- Loss of service
- System glitches
They should have the more used dispositions at the top or allow customizations to happen per individual to meet their needs and standards. To allow easy workflow.
Yes - Interaction desktop.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
No