Item: NICE CXone
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use it daily as a time sheet for our work across the company. It helps us manage everybody very well in one space and it is very easy to learn and use, but it does have the tendency to log you out if you are inactive for too long. I highly recommend it for all companies with employee sizes not easily managed.

Pros and Cons

Very Organised
Very easy to learn
Can be bookmarked

clock out time
resetting password
Simplify menus

Return on Investment

Has made us more organised
Made it easier to clock in
makes multitasking earier

Customization

I have not gotten to customization due the fact that i am a mere employee using this service.

Usability

It can be used for a variety of tools such as Clock in sheets, Call managing, and Call transfers. I would say the two I use the most would be Clocking in but Call managing is very useful as well and it made it easy to transfer calls to a higher tier of agent.

Reporting Capabilities

InContact has pretty good reporting capability's but their have been some errors that show you not being on the right channel but in reality you've been there the whole time or cutting out when recording calls. Besides those couple of errors it has very good time reporting skills when im leaving for breaks and such.

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

Again, I think this service is excellent for anyone with a large employee amount as it basically manages their time sheets for you seeing as your check the log in and out as well as breaks. Even companies who have a smaller employee count could benefit from this simple service by removing the need for paper time sheets.

The best time management software to date

Overall Satisfaction with NICE CXone (formerly NICE inContact)