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I enjoy working with the ease of NICE CXone
November 01, 2021

I enjoy working with the ease of NICE CXone

Stacey Bennington | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

We use it to take calls, reset passwords, find information, monitor agents [etc]...
  • Real time monitoring.
  • Resetting agents passwords.
  • I wish it would load faster between screens when moving through the options.
  • It makes my job so much easier.
I don't do those things, sorry.
I think it is very easy to use.
I use the real-time dashboard every day and I love it!
Not Sure

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

It suits all my needs.

NICE CXone Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
Not Rated
10.0
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated