Sales
November 01, 2021
Sales
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is a great resource because it helps my manager and me evaluate my progress throughout the year and be able to revisit calls so I can learn from them and improve my skills in the field.
- Recording calls.
- Customer support.
- Logging calls.
- Calls dropped.
- Dead noise.
- Allow me to write in what type of call I performed.
- When calls dropped it takes a while to contact customer back.
- When dropped during a webex it takes time to get back to the customer.
- Sometimes the conversation is delayed.
Better logging tactics.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes