Item: NICE CXone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use NICE CXone to communicate to those who are calling in for assistance. It allows my company to give remote agents the ability to complete their jobs even when being in different locations.

Pros and Cons

Convenience for making outbound calls to other organizations.
Making transferring easier.
Setting out statuses in a simple way.

Less crashing after completing a call.
Improve audio issues after answering a call.

Return on Investment

How easy it is to be able to complete work from home.

Customization

N/A

Usability

It's a pretty easy system.

Reporting Capabilities

I don't use this feature.

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

NICE CXcone was well suited when I was providing information to a caller and I needed to put them on hold for a brief moment. Putting them on hold was super easy and not a problem at all.

Very simple and easy to use.

Overall Satisfaction with NICE CXone (formerly NICE inContact)