Reliable and used mostly to track/monitor inbound/outbound calls
November 01, 2021
Reliable and used mostly to track/monitor inbound/outbound calls
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use the software to process incoming and outcoming client calls as well as internal calls.
It allows us to service our clients via telephone.
It allows us to service our clients via telephone.
- Dialing is easy.
- Calling long distance.
- Monitoring call activity.
- Would love to see time zone indicator.
- Continue improving call quality.
- Allow for text messaging.
- It helps manage incoming customer needs.
- Allows us to easily call international.
- Allows us to easily manage messages.
I have not customized the platform.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes