It Works!
November 01, 2021
It Works!

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
The entire organization uses NICE CXone to manage productivity and resources. It helps to make sure enough time and resources are set to the correct tasks, as well as confirming the rates of productivity based on man-hours. It also helps integrate with our native software more effectively than other agents have.
Pros
- Intuitive UI that helps all employees use it properly.
- Individual modifications are helpful across departments.
- Provides consistent performance and connection.
Cons
- An extension functionality would be great.
- A different color scheme could make the site and agent pop more (I'm tired of blue).
- Having easier access to troubleshooting FAQs would be nice.
- Less administrative overhead.
- Fewer downtimes for agents.
- Clearer view of goals.
Each agent has individual selections available to them that provide a clear view to agents what tasks are available and needed to be performed on a daily basis. There are also reports we have created to view overall agent performance compared to each individual's performance to better understand what improvements need to be made.
Not Sure
Do you think NICE CXone Mpower delivers good value for the price?
Not sure
Are you happy with NICE CXone Mpower's feature set?
Yes
Did NICE CXone Mpower live up to sales and marketing promises?
Yes
Did implementation of NICE CXone Mpower go as expected?
Yes
Would you buy NICE CXone Mpower again?
Yes
Comments
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