Works efficiently across our nationwide organization

We just implemented using this program in August. Still working out the kinks. We've had a lot of technical disruptions like page not loading, agent leg disconnecting, dropped calls, audio issues. IT has been working round the clock as we are learning what is compatible and what is not. Brand of headsets, using other platforms that compete with bandwidth such as Zooms/Teams. Agents are employed across the US. Having a strong internet [provider] is crucial but sometimes these are outside factors that we can't control. But I like how it streamlines data for supervisors to manage agents' productivity.