Works efficiently across our nationwide organization
November 01, 2021
Works efficiently across our nationwide organization
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We just implemented using this program in August. Still working out the kinks. We've had a lot of technical disruptions like page not loading, agent leg disconnecting, dropped calls, audio issues. IT has been working round the clock as we are learning what is compatible and what is not. Brand of headsets, using other platforms that compete with bandwidth such as Zooms/Teams. Agents are employed across the US. Having a strong internet [provider] is crucial but sometimes these are outside factors that we can't control. But I like how it streamlines data for supervisors to manage agents' productivity.
- Compiles data.
- Able to listen in while agents are on live calls.
- Compatibility with networks/ VPNs.
- Accept other platforms, accept all brand of headsets.
- It improves the bottom line.
Yes, still learning what NICE CXone can do. But I like how you can create a dashboard to monitor what your teams are doing across different sites.
Yes - Jabber
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
No