Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use it every day for our phone system, it is an integral part of our company.
- Connect with ringcentral.
- Doesn't always connect.
- Needs more options and functions.
- Just needs upgrade.
- Connects us with clients.
- Can't hear voicemails.
We have lists that show us which agents are online and working, it helps us keep track of which store and gauge who is the busiest while also keeping track of how many people are taking calls. Helps us stay informed on which team members are obtaining their call goals and which could use some work.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes