Item: NICE CXone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use [NICE CXone] to receive inbound calls from guests and to make outbound calls to my colleagues that work within different departments. It only took me less than ten minutes to get fully trained on how to use NICE CXone. What I like most about this platform is that it is VERY user-friendly. This is the best phone system that I have used while working from home. Kudos to the creator! :)

Pros and Cons

User-friendly
Fast
High Efficiency

I do not have suggestions for improvement at the moment. I enjoy using NICE CXone!

Return on Investment

Efficiency is TOP NOTCH!

Customization

N/A

Usability

VERY USER FRIENDLY.

Reporting Capabilities

N/A

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

NICE CXone is well suited for any WFH position where an employee will have to communicate over the phone. It is very easy to use when trying to make outbound calls and receive inbound calls.

YOU ARE GOING TO LOVE THIS PLATFORM!! :)

Overall Satisfaction with NICE CXone (formerly NICE inContact)