Overall Satisfaction with NICE CXone (formerly NICE inContact)
It is being used across the organization. We use it for phones for our 800 number, scheduling, and QA reviews. We love it. All the way to the top and down to the bottom, we all use this system. We all really enjoy the system.
- Schedule requests.
- Q and A Reviews.
- Schedule
- Phones
- Reliability
- Sign-on
- First calls in the a.m.
- Q & A
- Scheduling
- Reviews
I haven't customized the platform.
Yes - Five9
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes