Please fix the calling issues.
November 04, 2021
Please fix the calling issues.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
[I believe] NICE CXone makes it difficult for me to do my job. It never works when I try to call out. It freezes when I try to log in which has made me late before. It should also notify you when it's time for a break and lunch. I don't think that would be difficult at all.
- Schedule linked to disposition.
- Alerts for breaks and lunches.
- Working to call out.
- Less dropped phone calls.
- Customers complain that their calls are dropped.
- I spend too much time trying to call out.
- Login issues/no alerts.
Customization has been slow, but we are able to dispute quality scores.
Yes - Verint.
Do you think NICE CXone delivers good value for the price?
No
Are you happy with NICE CXone's feature set?
No
Did NICE CXone live up to sales and marketing promises?
No
Did implementation of NICE CXone go as expected?
No
Would you buy NICE CXone again?
No