Item: NICE CXone Mpower
Rating: 10
Author: Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

Use Cases and Deployment Scope

NICE CXone is a great way to make sure employees are showing their team leads what their current disposition is within the department.

Pros and Cons

Pros

Easy to navigate.
Allows agents to toggle through dispositions easily.

Cons

Sometimes the MAX pop-up crashes, which can be inconvenient and problematic.

Return on Investment

I would assume a positive impact since there is rarely complaints about it.

It is a simple procedure to get started. I start my day by logging into everything, then opening the MAX pop-up. Depending on where I am needed that day, I can easily find the department and begin that function. At some point, I will have to switch over to assist elsewhere, which is easy enough to change in the pop-up.

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone Mpower delivers good value for the price?

Not sure

Are you happy with NICE CXone Mpower's feature set?

Yes

Did NICE CXone Mpower live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone Mpower go as expected?

Yes

Would you buy NICE CXone Mpower again?

Yes

Likelihood to Recommend

It works great when you have multiple employees assigned to different tasks, management can monitor this online rather than have to reach out to individuals to get the information. The MAX pop-up also lets workers know how long they have been dispositioned on one task, which helps employees stay on track.

NICE CXone Mpower Feature Ratings

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NICE CXone Review