Good features for a call center environment
November 04, 2021
Good features for a call center environment
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
Some departments are using it while others are not. It addresses the need for a desk phone.
- Organizes call flow.
- Clears space on our desks.
- Tracks users well.
- Lots of outages and dropped calls.
- More user friendly options that can be customizable.
- Confusion on where problems are from.
- Employees are getting used to it.
My area has not done much customization as we do not use call scripts; we use the general settings.
Yes - Regular CISCO phone; outdated.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
No
Did NICE CXone live up to sales and marketing promises?
No
Did implementation of NICE CXone go as expected?
No
Would you buy NICE CXone again?
No