Great product
November 08, 2021
Great product
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is used to answer and disposition calls incoming and outgoing. It also populates a client's lead details, Intake identifications, and information they updated online. It populates their litigation and their status. If they have an attorney and case staff this is also populated on their account. It makes it easy to find a client and see how far they have gone.
- Shows the numbers calling in a way easy to see.
- Bold colors show if you are available or no.
- Shows calls in que.
- More options do use to disposition.
- I believe it makes it easier to make and receive calls.
NICE CXone is used to populate a client's account number, name, phone number, litigation type ( e.g auto accident or slip and fall) and it also gives the clients status. For instance, if they have hired our firm, if they need to be qualified, etc. It makes it easier to know how their call should be handled. It also makes the clients feel more at ease if you are not having to ask them the same questions over and over again.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes