NICE CXone will keep you in contact
November 04, 2021
NICE CXone will keep you in contact
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use [NICE CXone] when we receive phone calls and emails from prospective customers. Also for reporting and stats.
- Makes connecting to other easier.
- makes locating emails, missed calls and voicemails easier.
- Doing reports and checking individual stats.
- Easier to move emails around.
- The loss of notifications.
- Loss of calls.
- Everything in 1 place.
- Use of 1 system for calls inbound and outbound.
- The malfunction with the system when it stops in the middle of calls or emails.
We're able to see each agent's report and also to monitor calls from this one location. The ability to be able to send and watch stats.
Yes - Manual system.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
No
Would you buy NICE CXone again?
Yes