NICE inContact CXone Review
May 11, 2020
NICE inContact CXone Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
It is used across the department. It routes research volunteers to the group of screeners, protecting everyone's info.
- Easy to understand.
- Usually reliable.
- Easy login.
- Being able to use the 'enter' button for anything would be nice.
- Volume control for call.
- It takes too many clicks to make one phone call.
- Able to field lots of calls.
- Easier to get someone's # inbound.
- Can keep track of agent to agent success rate.
I have had 0 access to that, but it sounds super helpful.
Not Sure