A NICE Way To Connect With Your Network
October 08, 2020
A NICE Way To Connect With Your Network
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
It is being used across the whole organization of our client. We use it to contact applicants and potential candidates for an opportunity to work in our organization that we support. It addresses ultimately the needs of our client's staffing as this is the only way we can contact people overseas. Since we are from Manila, inContact addresses the problem of connecting with our clients with the utmost convenience and a straightforward process.
Pros
- Reliable connection, there isn't a time that I got disconnected on a call and also the sound quality has never been bad.
- Nice inContact also lets you customize your own voicemail which is really a nice feature when you're getting a call from someone overseas.
- User friendly UI. inContact's GUI is very simple and straightforward but very efficient.
Cons
- No Messaging function. It would be great if inContact can provide a user the ability to message someone and not just call.
- Can't save contacts. It would also be beneficial if we could track each number and saving each contact for us to reach out easier.
- Hotkeys via Keyboard. There can be a time I'm not hearing any calls from someone and it would be nice if I could answer or pick up the call via a button that I can map.
- We've been getting good response rates when doing outbound calls using inContact.
- inContact helps us reach our target for our client since we use this day to day.
- It could be better if it has a messaging option for us to not rely on a different tool for text messaging.
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