February 03, 2016
Score 7 out of 10
Overall Satisfaction with NUVI
We use NUVI to monitor the sentiment of conversations about some of our controversial clients. This allows us to stay on top of the conversation and ensures we address any negative mentions.
- Collecting all social media mentions of particular subject.
- Generating an intuitive report of findings.
- Customer services responds quickly to questions, concerns.
- Sentiment accuracy.
- Allow adjustment of sentiment by user name.
1 - The main user of NUVI is the communications manager. NUVI is used to aid in responsibilities of monitoring and posting to social media platforms for clients. It is also used to keep active in any conversations that relate to the various clients.
- Faster collection of social media mentions.
- Great customer service.
- Improved understanding of social media landscape.
NUVI has worked well for monitoring controversial decisions. It is not as helpful for organizations that have broad missions or common names. For example one of our clients has "Kindle" in the name which makes it difficult to differentiate from conversations about the Amazon tablet, even when adjusting the monitor keywords included/excluded.