Terrific automation and user experience
May 28, 2019
Terrific automation and user experience
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ON24
It is the webinar platform for webinars across the company. We do webinars for clients as well as client/prospect webinars for demand generation. It also helps us reach a global audience by offering playbacks across several time zones. It's easy to share the registration list with sales members ahead of time, so sales can plan who they will contact afterward.
- Lead generation
- Easy to set up the console of what viewers see.
- It's easy to share the registration and set up the registration.
- Excel export works seamlessly.
- Chat support is too slow, I had a glitch ahead of going live and I could not get the chat tech to stop reading from the script.
- The chat techs need to flow with the conversation, not just stick to the script, it's very obvious.
- I wish the bridge phone number was built in, I should not have to order a separate bridge line for each event.
ON24 is helping us be seen as the leaders for reporting on economic data and specific economic forecasts. We are continually able to promote our very timely economic indicator reports by highlighting and interpreting economic data through our proprietary analysis. Our ability to schedule, promote and execute these webinars timely really automates the entire process.
- We have received new leads after webinars that are interested in learning more about our products.
- The attendee survey at the end has been effective for people to ask for more information.
- New lead generation initiatives are slowly creating demand so no real ROI yet.
- Cisco Webex Teams (formerly Cisco Spark)
I miss using Webex because I never had to order a telephone line in addition to setting up the webinar. There are a lot of people that may not have speakers, headsets, etc. but everyone has a phone. We will not assume our audience does not need a phone, so now we have to do this extra step for each and every event.